Software Support Engineer – 8154

Raeder Landree, Inc.

Finders of Keepers

Provide first level support for tickets filed for both legacy and new systems. Provide engineering support for our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Read and understand complex application code and potentially make code fixes to resolve support issues. Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Interact and communicate with non-technical users. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with engineering teams for handing-off or taking-over active support issues and to create a team specific knowledge base and continuously improve skill set. Scheduled availability nights and weekends for fielding operational support requests. Other duties as assigned. Skills and Competencies: Desired Experience with other languages such as Python, Go, C, and C++ · Experience with VueJS, HTML, and CSS a plus. DBA and/or development experience a plus. Cloud architectures and deployment strategies are a plus. Experience in the front and back-end user needs identification, task analysis, specification development, risk assessments, testing, verification, and validation. Strong conceptual and visual design skills. Experience with concepts such as Test Driven Development and Clean Architecture are a plus. Strong communication skills (written and verbal), ability to deliver message concisely and effectively. Strong propensity to listen and ask the right questions of customers and the organization. Being aware of others’ reactions and understanding why they react as they do. Demonstrate strong proficiency in emotional intelligence – being able to maintain composure and communicate with tact in challenging situations. Ability to build and maintain interpersonal relationships, and influence at all levels of an organization. Developing constructive and cooperative working relationships with others and maintaining them over time. Proactively reach outside the primary area of responsibility to solve conflicts or issues. Capability to partner with company’s leaders to understand & drive overall cross-functional and business needs. Experience working on an Agile development team is a plus. Learn quickly, adapt easily to changing technology/circumstances, and apply change management skills appropriately. Use creative planning and resource management skills to meet complex schedule, skills mix, cost, and personnel issues. Support high peak resource demands proactively without compromising quality. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. · Analyzing information and evaluating results to choose the best solution and solve problems. Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Ability to manage multiple tasks and prioritize work accordingly. Self-motivated and pro-active. Demonstrated creative and critical thinking capabilities. Education and Qualifications: Bachelor’s degree, with a major in Computer Science, Software Engineering or related field of study. 2+ years overall development/technical support experience. .Net Core, C#, SQL, OOP Programming concepts and methods, cloud architectures/deployment. Ability to travel up to 10% or as needed.


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