Senior Design Strategist – 8305

Raeder Landree, Inc.

Finders of Keepers

Our team marries experience design, business, and technology perspectives with the operational needs of the organization and consumers. An ideal candidate for the Senior Design Strategist role would contribute in the following ways: • Lead Design Research Programs. Create and execute discovery plans, leveraging a robust toolset of design research methods, both nimbly and with rigor. Showcase a willingness to integrate qualitative with quantitative insights, generated via business and workflow analysis. • Visual Thinking & Synthesis. Translate ideas into artifacts that further the organization’s understanding of both problems and opportunities. Feel comfortable sketching ideas and experiences at a blank canvas. Make compelling arguments, tell concise stories, and deliver messages that showcase sensitivity to the audience. Visualize complex systems effectively. • Making & Demonstrating. Translate insights into design implications and requirements – and ultimately into real products, processes, and services. Support opportunities to build new products, or to partner with complementary companies. • Program Management. Contribute to major deliverables with cross functional team members, including non-designers, like product managers, technologists, futurists, analysts… Responsibilities: • Able to demonstrate the value of design strategy and (human-centered design (HCD), as a strong advocate for the approach within the larger organization • Capable of working on large or complex projects (or multiple small/mid-size projects) while maintaining momentum and quality • Builds appropriate project plans, goals and work plans to frame early-stage efforts in an actionable and relevant way • Uses ethnographic design research methods to develop qualitative insights that impact projects, products, and strategy • Conducts primary and secondary research to discover unknowns and to explore trends, perspectives, and applications in the field (including market research, stakeholder interviews, contextual inquiry/ ethnographic observation, etc.) • Able to facilitate stakeholder sessions, user groups and participatory design sessions to capture ideas, feedback and requirements • Delivers appropriate HCD deliverables to demonstrate findings, recommendations or strategy direction including wireframes, prototypes, research reports, persona’s or service models • Able to collaborate with and strengthen relationships between product managers, business leaders, and operational champions • Operates largely independently with project direction from supervisor once a week • Tolerates ambiguous problem-solving • Thrives in making the complex simple and digestible Qualifications • Bachelors degree in Human Centered Design (HCD) or related field (i.e., Human-Computer Interaction, Industrial Design, Communication/Graphic Design, Cognitive Psychology, Interaction Design, Human Factors, etc.) required or comparable degree and/or experience • Advanced degree preferred Master’s Degree, industry experience in traditional or emerging design disciplines • 2-3 years of professional experience • Significant experience framing project goals and timelines in the face of uncertainty, including a demonstrated comfort level working with unfamiliar domains, delicate topics and complex problems • Understands and applies detailed HCD principles and processes, including a detailed understanding of qualitative and quantitative research, analysis, and synthesis methods • Can complete advanced HCD deliverables in several of the following specialty areas (ethnographic or contextual research, concept generation, prototyping, usability study, information architecture, interaction design, etc.) • Is visually and verbally articulate; including the ability to lead interactive group development sessions • Understands and applies values and code of conduct. Interacts with others in an open, honest, collaborative, and reliable manner Preferred Qualifications • Passion for improving the healthcare experience for all involved • Previous experience working in healthcare or related industries • Experience using sketching and visualization techniques to drive conversation with internal teams and/or stakeholders • Experience integrating design strategy with business, product, and institutional priorities to maximize overall impact • Ability to think strategically and collaborate within a multi-disciplinary team, consisting of product managers, designers, clinical staff, and others • Comfort working in systems that regularly move between granular and big-picture concepts • Comfort engaging with institutional stakeholders and end users on a regular basis • Track record of supporting projects from concept to launch


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